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Shipping FAQs

General Support

Shipping FAQs

Shipping FAQs

How much does it cost to ship internationally?

International shipping is “to be determined” and can be provided via a quote.  All broker fees, Value Added Tax (VAT), duties, special fees or additional charges are the purchasing party’s responsibility.  


Can we use our own FedEx account number?

Yes. Please provide your FedEx account number when placing your order via phone, email or fax.  We cannot use your FedEx account number when placing your order via our website.


How long does it take to receive my order?

Shipments within the United States are shipped overnight priority. You should receive the shipment by 10:30 am the next business day.


What method of shipping does Shenandoah Biotechnology use?

All products are shipped via FedEx.  To guarantee same day shipping, please submit your order by 1 p.m. EST. 


How are shipping charges figured with order?

Orders shipped within the United States are $25 from eastern Pennsylvania. International fees please refer to the International FAQs.